Frequently Asked Questions

Q: What happens after I make my purchase online?

A: You will receive a receipt for your purchase via email. You must pick up your tickets or passes in person at the Festival Box Office during opening hours.

Q: Where is the festival Box Office?

A: During the festival, the Box Office is located inside the Fairhope Welcome Center at 20 North Section St., Fairhope AL 36532. (There is no Box Office at this location at any other time of year.)

Q: What are the festival box office operating hours?

A: The FFF Box Office is only open during the week of the festival. The opening hours are:

  • Thursday 9 AM – 5:30 PM
  • Friday 9 AM – 6 PM
  • Saturday 10 AM – 5 PM
  • Sunday 10 AM – 1 PM
Q: What if I have questions about festival passes & event tickets or an order I’ve placed through website?

A: Please call our main office at 251-990-7957. We will also assist you in person at Box Office during operating hours.

Q: How much do individual film tickets cost?

A: Individual film tickets will be sold for $15 at the venues only. (6-pack passes are a better value and can be shared. No other passes can be shared.)

Q: Where can I buy individual tickets for films?
A: Individual tickets will only be for sale at the venues prior to film screenings.
Q: Can a festival pass be used for entry to the events?
A: Yes, the pass gives you access to all the movies during the festival including opening night movie and the Street Party.  The 6 pack is good for movies including opening night movie.  VIP and All Access have access to all movies, opening night movie and party.
Q: When should I show up to see a film?
A: We encourage you to be in line for your film at least 25 minutes before the published start time.

VIP Sponsor holders will be allowed into the Theater 20 minutes before the start of each film.

All Access Pass holders will be allowed into the Theater 15 minutes before the start of each film.

6-Pack Pass holders will be allowed into the Theater 10 minutes before the start of each film.

Admit-One holders will be allowed into the Theater 5 minutes before the start of each film.

Q: Are there any refunds for unused tickets or passes?
A: No, there will be no refunds or exchanges for any unused tickets or passes for the festival and events. We appreciate your support of the Fairhope Film Festival a 501(c)3.
Q: Does my festival pass or individual ticket guarantee me a seat for the film I want to see?
A: No. The passes and individual tickets can be used to see any film as long as there are seats available, but there is no reserved seating for anyone, and no ticket is specific to any one film. The best way to make sure you will get to see a particular film is to pick up your passes and tickets in advance at the Box Office, and show up early (25 minutes suggested) before the film start time.
Q: Can more than one person see a film with the same pass?
A: YES, at film goers requests, 6-pack film passes may be used for 2 individual admissions at film screenings.  All other passes are for one person only.
Q: What if I have other questions leading up to and during the festival?
A: Visit the ‘Questions During the Festival’ section on our Contact page for the appropriate contacts to answer your festival related questions. Thanks!