Frequently Asked Questions
Q: What happens after I make my purchase online?
A: You will receive a receipt for your purchase via email. You must pick up your tickets or passes in person at the Festival Box Office during opening hours.
Q: Where is the festival Box Office?
A: During the festival, the Box Office is located inside the Fairhope Welcome Center at 20 North Section St., Fairhope AL 36532. (There is no Box Office at this location at any other time of year.)
Q: What are the festival box office operating hours?
A: The FFF Box Office is only open during the week of the festival. The opening hours are:
- Thursday 9 AM – 5:30 PM
- Friday 9 AM – 6 PM
- Saturday 10 AM – 5 PM
- Sunday 10 AM – 1 PM
Q: What if I have questions about festival passes & event tickets or an order I’ve placed through website?
A: Please call our main office at 251-990-7957. We will also assist you in person at Box Office during operating hours.
Q: How much do individual film tickets cost?
A: Individual film tickets will be sold for $15 at the venues only. (6-pack passes are a better value and can be shared. No other passes can be shared.)
Q: Where can I buy individual tickets for films?
Q: Can a festival pass be used for entry to the events?
Q: When should I show up to see a film?
VIP Sponsor holders will be allowed into the Theater 20 minutes before the start of each film.
All Access Pass holders will be allowed into the Theater 15 minutes before the start of each film.
6-Pack Pass holders will be allowed into the Theater 10 minutes before the start of each film.
Admit-One holders will be allowed into the Theater 5 minutes before the start of each film.